Return Policy for www.homebake.co.za

Effective Date: 15/07/2025

Thank you for shopping with Homebake. We take pride in the quality of our baked goods and aim to ensure customer satisfaction with every order.

1. Perishable Items:

Due to the perishable nature of our products, we do not accept returns or exchanges on baked goods. However, if your order arrives damaged, incorrect, or not up to our quality standards, please contact us within 24 hours of delivery.

2. Reporting Issues:

For any issues, email us at admin@homebake.co.za or call 010 1100050 with your order number, photos of the issue, and a description of the problem.

3. Refunds and Replacements:

If your claim is valid, we will offer a replacement, store credit, or a refund, depending on the situation. Refunds will be processed to your original payment method within 7 days.

4. Cancellations:

Orders can be cancelled within 2 hours of placement. After this, cancellations may not be possible due to preparation schedules.

We reserve the right to modify this policy at any time. Thank you for choosing Homebake !